Ecommerce Europe Trustmark

Code of Conduct

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  • We stand for our name: we give you clear information on our identity, address and how to
    contact us in a convenient way (e.g. e-mail, social media, telephone) before you place an order.
    In case we operate on behalf of another merchant we also inform you of his identity.
  • The essential characteristics of the products and services are adequately described. The
    products will be delivered based on the description and the product photo. We remind you
    about the existence of a legal guarantee of conformity for goods.
  • We will be clear and transparent on our offer and the price you have to pay for our services
    or our products before you enter the order process. We will not charge you for additional
    services or products unless you explicitly agreed with these additional services or products.
    Before concluding the contract you will see the final prices, VAT, delivery costs and eventually
    surcharges.
  • We take care to have a transparent, accessible and easy order process that provides you
    with the possibility to check your order and eventually correct it before you finally conclude
    the contract. We always will confirm your order and give you information on your order and
    progress.
  • We use fair, easy accessible and transparent contract terms in plain language that respect your
    rights. We will provide an easy way to communicate, to print or to download these contract
    terms.
  • We offer you transparent, convenient, widely accepted and safe payment methods (e.g. PayPal,
    payment via invoice).
  • We use transparent, convenient, widely accepted and safe delivery systems based upon the
    information provided at transparent prices. We will deliver at the place and time as specified
    in the offer.
  • Before you conclude the contract we will provide clear and transparent information on your
    legal rights and obligations    , your withdrawal right or the absence of it, the costs of effecting
    your withdrawal right (as and if required by EU legislation) and, in case you have a withdrawal
    right, the standard European withdrawal form. We will provide easy and transparent return and
    refund procedures.
  • You can always contact us in an easy and convenient way. We commit ourselves to offering a
    transparent and easily accessible customer service and complaints handling system. We inform you about the possibility of out-of-court dispute resolution and display the link towards the European Online Dispute Resolution platform on our website.
  • We respect your privacy, protect your data and care for a safe web-environment. We are
    transparent and inform you about the collecting and processing of your data and the purposes
    for which we use them, including information regarding cookies policy. Data is collected to
    carry out the contract and to improve our offer to you and your buying experience. Your data
    is collected in compliance with data protection and privacy legislation and, as far as legally
    required, only with your explicit consent.