Sign up

GENERAL INFORMATION

You can only display Ecommerce Europe Trustmark on your webshop if you are a member of one of our National Associations or Associated Schemes that participate in the Ecommerce Europe Trustmark scheme.

You can only display the Ecommerce Europe Trustmark to consumers located in the country where you are certified by the national association for both the national and Ecommerce Europe Trustmark.

You can only display the Ecommerce Europe Trustmark logo on your webshop next to the National Trustmark logo, in line with Ecommerce Europe’s Graphic Charter.

For example, if you obtained the Trustmark from National Association A in country A, you can only display it to consumers in country A, but not to consumers in countries B, C, D etc. You have to obtain certification from National Association B in country B to be able to display the Trustmark to consumers in country B and so on.

If you would you like to display Ecommerce Europe Trustmark on your webshop, please contact your National Association or Associated Scheme via the corresponding email address listed below.

If you are not a member, but would like to display Ecommerce Europe Trustmark on your webshop, you must become a certified member of the relevant National Association or Associated Scheme. Please contact it via the corresponding email address listed below for more information on how to join the National Association or Associated Scheme and obtain Ecommerce Europe Trustmark.

THE TRUSTMARK DIRECTORY

Austria | Belgium | Bulgaria | Czech Republic | Denmark | Estonia | France | Germany | Greece | Ireland | Italy | Netherlands | Norway | Portugal | Spain | Sweden | Switzerland

Austria

Trustmark Austria | Handelsverband

Information

Online shops are not obliged to become a member of Handelsverband to carry the national Trustmark. One-time testing fee of € 400 (excl. VAT).  The annual user fee depends on the turnover of the company: < € 1 million: € 480; > € 1 million: € 780.

Contact

E-mail: Patricia Grubmiller | patricia.grubmiller@handelsverband.at

Telephone: +43 (1) 406 22 36

Website: www.trustmark-austria.at


Belgium

BeCommerce

Information

Online shops have to become a member of BeCommerce to carry the national Trustmark. For more detailed information on the membership and Trustmark related prices, please contact BeCommerce via the contact details below or visit their website.

Contact

E-mail: info@becommerce.be

Telephone: +32 (0) 2 58 81 888

Website: https://www.becommerce.be/en_US/becommerce-keurmerk

SafeShops.be

Information

Online shops have to become a member of SafeShops.be to carry the national Trustmark. The membership prices range from € 100 for small companies to € 455 for large companies. There is also a yearly certification cost of € 195. For more detailed information on the prices, please contact SafeShops.be via the contact details below or visit their website.

Contact

E-mail: info@safeshops.be

Telephone: +32 496 34 12 84

Website: https://www.safeshops.be/nl/kwaliteitslabel/ | https://www.safeshops.be/fr/membres/affiliation-label-de-qualite-incl/


Bulgaria

Bulgarian E-commerce Association (BEA)

Information

Online shops are not obliged to become a member of BEA to carry the national Trustmark, but the price is different for members and non-members. There is one-time initial audit fee and an annual fee for members and non-members of BEA. For more detailed information on the prices, please use the contact details below or visit the website.

Contact

E-mail: Nikolay Bakalov | nbakalow@gmail.com

Telephone: +359 888 777 157

Website: https://www.trustmark.bg


Czech Republic

Asociace pro elektronickou komerci (APEK)

Information

Online shops are not obliged to become a member of APEK to carry the national Trustmark, but the price is different for members and non-members. In the first year, the fee is CZK 3.000 for members and CZK 15,000 for non-members. For the second and every other year, the fee is CZK 4.000 for members and CZK 18.000 for non-members.

Contact

E-mail: Martin Svoboda | martin.svoboda@apek.cz

Telephone: +420 222 510 100

Website: https://www.apek.cz/en/apek-certifikovany-obchod


Denmark

Dansk Erhverv | E-maerket

Information

Online shops are not obliged to become a member of Dansk Ervherv to carry the national Trustmark via e-mærket. The annual fee for the e-mærket Trustmark is between DKK 7.549 and DKK 26.989. For more information on the membership and Trustmark prices, please contact e-mærket via the contact details below or visit their website.

Contact

E-mail: Martin Birkjær Madsen | mbm@emaerket.dk or info@emaerket.dk

Telephone: +45 42 63 64 65

Website: https://www.emaerket.dk/english


Estonia

Esti E-kaubanduse Liit

Contact

E-mail: info@e-kaubanduseliit.ee

Telephone: +372 522 4369

Website: https://e-kaubanduseliit.ee/usaldusmargised/


France

FEVAD

Contact

E-mail: contact@fevad.com

Telephone: +33 1 42 56 38 86

Website: https://www.fevad.com/


Germany

EHI-Siegel | bevh

Information

Member companies of one of our European partner associations within Ecommerce Europe (ECE) can establish a sponsoring membership with bevh, which entitles them to acquire the bevh/EHI  Trustmark  for a fee at a discounted rate. This is a prerequisite for being allowed to carry the European ECE  Trustmark  (without any further additional costs) on the German market. For this special sponsoring membership with bevh, the regular fee is reduced by 50%. Provided that the requirements according to bevh’s statutes are fulfilled, there is also the possibility for companies to become a full member of the association, which also entitles them to acquire the bevh / EHI  Trustmark  for a fee at a discounted rate and to carry the European ECE  Trustmark  on the German market (without any further additional costs).

Contact

E-mail: Monique Wunderlich | monique.wunderlich@bevh.org or info@ehi-siegel.de

Telephone: +49 30 40 36 751 23

Website: https://ehi-siegel.de/


Greece

Greek Ecommerce Association | GR.EC.A

Information

Online shops have to become a member of GR.EC.A to carry the national Trustmark. There is an initial registration fee of € 100 and an annual fee of € 250. For more detailed information on the prices, please contact GR.EC.A via the contact details below or visit their website.

Contact

E-mail: Christina Loi | info@trustmark.gr

Telephone: +30 210 727 91 67

Website: https://trustmark.gr/


Ireland

Retail Excellence

Information

Online shops have to become a member of Retail Excellence to carry the national Trustmark. For more detailed information on the prices, please contact Retail Excellence via the contact details below.

Contact

E-mail: siobhan@retailexcellence.ie

Telephone: +353 65 684 69 27

Website: https://www.retailexcellence.ie/

eCAI

Information

Online shops have to become a member of eCAI to carry the national Trustmark. For more detailed information on the prices, please contact eCAI via the contact details below or visit their website.

Contact

E-mail: Niall Bodkin | niall.bodkin@ecai.ie

Website: https://www.ecai.ie/ecai


Italy

Netcomm

Information

Online shops have to become a member of Netcomm to carry the national Trustmark. The prices are based on certain turnover thresholds. Merchants certified by Ecommerce Europe members get a discount. For more details on the prices and services please contact Netcomm via the contact details below or by contact form on their website.

Contact

E-mail: newmembers@consorzionetcomm.it

Website: www.consorzionetcomm.it/soci/diventa-socio/


Netherlands

Thuiswinkel.org

Information

Online shops have to become a member of Thuiswinkel.org to carry the national Trustmark. The membership fees are calculated based on turnover. The certification costs € 390. For more information on the membership and Trustmark prices, please contact Thuiswinkel.org via the contact details below or visit their website.

Contact

E-mail: info@thuiswinkel.org

Telephone: +31 (0)318 64 85 75

Website: https://www.thuiswinkel.org/


Norway

Trygg e-Handel | VIRKE eHandel

Contact

E-mail: info@virke.no

Telephone: +47 911 80 724

Website: https://www.tryggehandel.no/


Portugal

Confio | Acepi

Information

Online shops are not obliged to become a member of ACEPI to carry the national Trustmark. The Trustmark costs € 300 for an e-commerce website, and € 100 for a non-ecommerce website. For more information on the membership and Trustmark prices, please contact ACEPI via the contact details below or visit their website.

Contact

E-mail: Joana Pena | joana.pena@dns.pt or info@confio.pt

Telephone: +351 211 303 811

Website: https://www.confio.pt/


Spain

Confianza Online | Adigital

Information

Online shops have to become a member to carry the national Trustmark. For more detailed information on the prices, please contact Confianza Online via the contact details below or visit their website.

Contact

E-mail: atencionalsocio@confianzaonline.es

Telephone: +34 91 309 13 47

Website: https://www.confianzaonline.es/unete-a-nosotros


Sweden

Svensk Digital Handel

Information

Online shops must be certified by the Trustmark Trygg E-handel to carry the E-Commerce Trustmark but are not obligated to be a member. The Trustmark has an application fee of 2.500 SEK and a yearly fee 6.500 SEK. For more information regarding the Trustmark prices, please contact Svensk Digital Handel via the contact details below or visit their website.

Contact

E-mail: tryggehandel@dhandel.se or anne.bardeman@dhandel.se

Website: https://dhandel.se/


Switzerland

Swiss Online Garantie | HANDELSVERBAND.swiss

Information

Online shops have to become a member of HANDELSVERBAND.swiss to carry the national Trustmark. Costs for the membership depend on the turnover: 500 CHF for Startups (for 2 years), 1.000 CHF for companies up to 1 million CHF turnover, 2.000 CHF for companies above 1 million CHF turnover. No extra costs for the Trustmark.

Contact

E-mail: info@handelsverband.swiss

Telephone: +41 58 310 07 17

Website: https://www.swiss-online-garantie.ch/