GENERAL INFORMATION
You can only display Ecommerce Europe Trustmark on your webshop if you are a member of one of our National Associations or Associated Schemes that participate in the Ecommerce Europe Trustmark scheme.
You can only display the Ecommerce Europe Trustmark to consumers located in the country where you are certified by the national association for both the national and Ecommerce Europe Trustmark.
You can only display the Ecommerce Europe Trustmark logo on your webshop next to the National Trustmark logo, in line with Ecommerce Europe’s Graphic Charter.
For example, if you obtained the Trustmark from National Association A in country A, you can only display it to consumers in country A, but not to consumers in countries B, C, D etc. You have to obtain certification from National Association B in country B to be able to display the Trustmark to consumers in country B and so on.
If you would you like to display Ecommerce Europe Trustmark on your webshop, please contact your National Association or Associated Scheme via the corresponding email address listed below.
If you are not a member, but would like to display Ecommerce Europe Trustmark on your webshop, you must become a certified member of the relevant National Association or Associated Scheme. Please contact it via the corresponding email address listed below for more information on how to join the National Association or Associated Scheme and obtain Ecommerce Europe Trustmark.
THE TRUSTMARK DIRECTORY
Austria | Belgium | Bulgaria | Czech Republic | Denmark | Estonia | France | Germany | Greece | Ireland | Italy | Netherlands | Norway | Portugal | Spain | Sweden | Switzerland
Austria
Trustmark Austria | Handelsverband
Information
Member companies of an Ecommerce Europe associated association can apply for the EU Trustmark Membership (for only 99 € excl. VAT). In that case companies get a 20 % discount on the regular certification fee and are allowed to carry the national Trustmark Austria in combination with the Ecommerce Europe Trustmark on the Austrian market. However, online shops are not obliged to become a member of Handelsverband to carry the national Trustmark Austria only.
One-time testing fee of € 400 (excl. VAT). The certification fee depends on the turnover of the company: < € 1 million: € 480; > € 1 million: € 780, > € 5 million: € 880, > € 10 million: € 1080.
Contact
E-mail: Patricia Grubmiller | patricia.grubmiller@handelsverband.at
Telephone: +43 (1) 406 22 36
Website: www.trustmark-austria.at
Belgium
Becom
Information
Online shops have to become a member of Becom to carry the national Trustmark. For more detailed information on the membership and Trustmark related prices, please contact Becom via the contact details below or visit their website.
Contact
E-mail: info@becom.digital
Telephone: +32 467 05 39 44
Website: https://becom.digital/nl/trustmark/
Bulgaria
Bulgarian E-commerce Association (BEA)
Information
Online shops are not obliged to become a member of BEA to carry the national Trustmark, but the price is different for members and non-members. There is one-time initial audit fee and an annual fee for members and non-members of BEA. For more detailed information on the prices, please use the contact details below or visit the website.
Contact
E-mail: Nikolay Bakalov | nbakalow@gmail.com
Telephone: +359 888 777 157
Website: https://www.trustmark.bg
Czech Republic
Asociace pro elektronickou komerci (APEK)
Information
Online shops are not obliged to become a member of APEK to carry the national Trustmark, but the price is different for members and non-members. In the first year, the fee is CZK 3.000 for members and CZK 15,000 for non-members. For the second and every other year, the fee is CZK 4.000 for members and CZK 18.000 for non-members.
Contact
E-mail: Martin Svoboda | martin.svoboda@apek.cz
Telephone: +420 222 510 100
Website: https://www.apek.cz/en/apek-certifikovany-obchod
Denmark
Dansk Erhverv | E-maerket
Information
Online shops are not obliged to become a member of Dansk Erhverv to carry the national Trustmark via e-mærket. The annual fee for the e-mærket Trustmark is between DKK 7.549 and DKK 26.989. For more information on the membership and Trustmark prices, please contact e-mærket via the contact details below or visit their website.
Contact
E-mail: Martin Birkjær Madsen | mbm@emaerket.dk or info@emaerket.dk
Telephone: +45 42 63 64 65
Website: https://www.emaerket.dk/english
Estonia
Eesti E-kaubanduse Liit
Contact
E-mail: info@e-kaubanduseliit.ee
Telephone: +372 508 7642
Website: https://e-kaubanduseliit.ee/usaldusmargised/
France
FEVAD
Contact
E-mail: contact@fevad.com
Telephone: +33 1 42 56 38 86
Website: https://www.fevad.com/
Germany
EHI-Siegel | bevh
Information
For member companies of one of our European partner associations within Ecommerce Europe (ECE) bevh offers a special membership scheme, which entitles them to acquire the bevh/EHI Trustmark for a fee at a discounted rate. This is a prerequisite for being allowed to carry the European ECE Trustmark (without any further additional costs) on the German market. For the so called “European Trustmark Membership” special conditions apply. For more detailed information visit bevh’s website or contact us.
Contact
E-mail: mitglieder@bevh.org
Telephone: +49 30 40 36 751 23
Website: https://www.bevh.org/mitglieder/mitgliedsarten.html
Greece
Greek Ecommerce Association | GR.EC.A
Information
Online shops have to become a member of GR.EC.A to carry the national Trustmark. There is an initial registration fee of € 100 and an annual fee of € 250. For more detailed information on the prices, please contact GR.EC.A via the contact details below or visit their website.
Contact
E-mail: Christina Loi | info@trustmark.gr
Telephone: +30 210 727 91 67
Website: https://trustmark.gr/
Ireland
IMPORTANT NOTICE: as of 1 January 2024 the Ecommerce Europe Trustmark will no longer be available to webshops in Ireland
Retail Excellence
Information
Online shops have to become a member of Retail Excellence to carry the national Trustmark. For more detailed information on the prices, please contact Retail Excellence via the contact details below.
Contact
E-mail: David.Quinn@retailexcellence.ie
Telephone: +353 65 684 69 27
Website: https://www.retailexcellence.ie/
Italy
Netcomm
Information
Online shops have to become a member of Netcomm to carry the national Trustmark. The prices are based on certain turnover thresholds. Merchants certified by Ecommerce Europe members get a discount. For more details on the prices and services please contact Netcomm via the contact details below or by contact form on their website.
Contact
E-mail: newmembers@consorzionetcomm.it
Website: www.consorzionetcomm.it/soci/diventa-socio/
Netherlands
Thuiswinkel.org
Information
Online shops have to become a member of Thuiswinkel.org to carry the national Trustmark. The membership fees are calculated based on turnover. The certification costs € 390. For more information on the membership and Trustmark prices, please contact Thuiswinkel.org via the contact details below or visit their website.
Contact
E-mail: info@thuiswinkel.org
Telephone: +31 (0)318 64 85 75
Website: https://www.thuiswinkel.org/
Norway
Trygg e-Handel | VIRKE eHandel
Contact
E-mail: info@virke.no
Telephone: +47 911 80 724
Website: https://www.tryggehandel.no/
Portugal
Confio | Acepi
Information
Online shops are not obliged to become a member of ACEPI to carry the national Trustmark. The Trustmark costs € 300 for an e-commerce website, and € 100 for a non-ecommerce website. For more information on the membership and Trustmark prices, please contact ACEPI via the contact details below or visit their website.
Contact
E-mail: Joana Pena | joana.pena@dns.pt or info@confio.pt
Telephone: +351 211 303 811
Website: https://www.confio.pt/
Spain
Confianza Online | Adigital
Information
Online shops have to become a member to carry the national Trustmark. For more detailed information on the prices, please contact Confianza Online via the contact details below or visit their website.
Contact
E-mail: atencionalsocio@confianzaonline.es
Telephone: +34 91 309 13 47
Website: https://www.confianzaonline.es/unete-a-nosotros
Sweden
Svensk Handel
Information
Online shops must be certified by the Trustmark Trygg E-handel to carry the E-Commerce Trustmark but are not obligated to be a member. The Trustmark has an application fee of 2.500 SEK and a yearly fee 6.500 SEK. For more information regarding the Trustmark prices, please contact Svensk Handel via the contact details below or visit their website.
Contact
E-mail: anne.bardeman@svenskhandel.se
Website: https://tryggehandel.svenskhandel.se/
Switzerland
Swiss Online Garantie | HANDELSVERBAND.swiss
Information
Online shops have to become a member of HANDELSVERBAND.swiss to carry the national Trustmark. Costs for the membership depend on the turnover: 500 CHF for Startups (for 2 years), 1.000 CHF for companies up to 1 million CHF turnover, 2.000 CHF for companies above 1 million CHF turnover. No extra costs for the Trustmark.
Contact
E-mail: info@handelsverband.swiss
Telephone: +41 58 310 07 17
