Ecommerce Europe Trustmark Launched

The Ecommerce Europe Trustmark protects you when you make a purchase through an online shop in another EU country, and a complaint arises. If you see the Ecommerce Europe Trustmark on the website of an online shop you are visiting, it means that the company has made a commitment to work in compliance with the Ecommerce Europe Code of Conduct, guaranteeing ethical standards in the digital marketplace. In the case of an incident involving the purchase of their products and/or services, those companies with the Trustmark give you the option of filing claims through the Trustmark Service Centre free of charge, if their own Customer Care Service has not been able to resolve the issue. In the case of a consumer complaint, the Trustmark Service Centre provides for a solution out of court. It enables you to reach a solution easily and quickly. The Trustmark Service Centre provides you with assistance in coming to an agreement with the business. If there is no solution for your complaint, you will have no legal disadvantage. You can immediately seek out legal assistance and are free to pursue your complaint through legal means otherwise. If you have a complaint about an online shop which does not carry the Ecommerce Europe Trustmark logo, you can file a complaint through the European Online Dispute Resolution platform by clicking on the banner below.